Refund policy

Last updated: September 29, 2026

Thank you for shopping at Varolux Artisan Soap Co. We take immense pride in handcrafting, inspecting, and packaging every single bar with the highest standards of care and hygiene.

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Hygiene & Safety Policy

Due to the personal care and hygienic nature of our handcrafted bath and body products, we cannot accept returns or exchanges once an order has been delivered. This ensures that every item reaching our customers remains untouched, pristine, and safe.

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Damaged, Defective, or Incorrect Items

We want you to love your Varolux experience. If your order arrives damaged during transit, defective, or if you received an incorrect item, please notify us within 7 calendar days of receiving your delivery.

To initiate a resolution, please email us at contact@varoluxofficial.com with the following details:

• Your full name and order number.
• A brief description of the issue.
• Clear photos of the damaged item and the exterior shipping packaging.

Once verified, we will promptly dispatch a replacement at no additional charge or issue a full refund to your original payment method.

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Order Cancellations

Orders can only be cancelled within 2 hours of placement. Once an order enters our packaging queue, it cannot be cancelled or modified.